Zoccer Casino Terms and Conditions

This page sets out the rules that govern your use of our platform. It explains the relationship between you and us, and describes your main responsibilities when registering, depositing, placing bets or playing games. By using our services you accept these terms and any account-specific agreements we apply to your account.

Account responsibilities

You are responsible for maintaining the confidentiality of your account login details and for all activity that occurs under your account. If you suspect unauthorised access you must notify us immediately. We may suspend or close accounts where we suspect fraud, misuse, multiple accounts, or breaches of these terms.

You must provide accurate and up-to-date information when registering and during any verification process. We may refuse or limit access until verification is complete. We reserve the right to apply deposit, loss or wagering limits, or to require additional documentation to ensure compliance and player safety.

Eligibility requirements

To open and operate an account you must meet the age and other eligibility criteria that apply to the service at the time of registration. You confirm that you are entitled to use the platform and that your registration does not violate any local laws that apply to you.

Verification

We carry out identity, age and source of funds checks as part of our verification procedures. You must cooperate with these checks and supply the documents we request. Failure to complete verification may restrict withdrawals and other account activity.

Acceptable platform use

You must not use the platform for unlawful activity, for money laundering, or to conceal ownership of funds. Use of VPNs or other tools to mask location where that use breaches our rules is prohibited. Abusive behaviour towards staff or attempts to manipulate games, bonuses or promotions will result in account action.

General bonus and promotion rules

Promotions and bonuses are offered under specific terms which apply in addition to these terms. Where a promotion conflicts with these terms, the promotion terms will take precedence for that offer. Bonus funds are subject to wagering, game contribution and maximum cash-out rules as stated in the promotion terms.

We may refuse bonus claims, reclaim bonus funds, or withhold winnings where we reasonably suspect abuse, error or non-compliance with promotion rules.

Deposits and withdrawals

All deposits and withdrawals are subject to our payment rules, verification checks and any limits on your account. We process payments using the methods available in your cashier, and we may require you to use the same method for withdrawals where practical. Pending verification, withdrawals may be delayed.

We may apply transaction checks, hold funds for review, or decline payments that fail our compliance or security checks. Fees charged by third-party payment providers are your responsibility unless otherwise stated.

Dispute resolution

If you have a complaint you should contact our support team so we can investigate and attempt to resolve the matter. Provide any relevant evidence and follow our complaint process. We aim to respond promptly and to escalate unresolved matters to an internal review team.

If an internal resolution cannot be reached you may refer the dispute to any independent dispute resolution procedure set out in your account agreement.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified to active account holders by in-site notice, email or other contact methods specified in your account. Continued use of the platform after a change indicates acceptance of the new terms.

Where required, specific changes that affect pending wagers, balances or active promotions will be handled in a manner consistent with the notice provided and the applicable promotion rules.