Responsible Gambling

We take responsible gambling seriously. We want every player to enjoy controlled play, stay safe and keep gambling an occasional form of entertainment. We provide tools and clear information so you can control how, when and how much you play. If you ever need help, we are here to support you.

Player protection principles

Our approach is based on clear prevention, early intervention and simple support. We monitor accounts for unusual activity, require identity checks where appropriate and offer a range of self-help tools so players can set their own limits. We will always act quickly if we suspect a player is at risk.

Activity-control tools

We offer a full suite of activity-control tools that you can enable from Account > Responsible Gaming. Tools include deposit limits, loss limits, reality checks, session time-outs, temporary account breaks and self-exclusion. Most tools take effect immediately so you can act fast when you need to.

Deposit limits

You can set daily, weekly and monthly deposit limits. Default options are available, and you can customise limits to suit your budget. Lowering a limit takes effect immediately; increasing a limit may require a short waiting period. Setting a deposit limit helps keep spending predictable and within your control.

Loss limits

Loss limits let you cap how much you can lose over a set period. Loss limits work alongside deposit limits and can be used as an extra safeguard. If you reach your loss limit, gameplay and further deposits are restricted until the chosen period ends or you change your settings according to the account rules.

Time limits and session controls

Use reality checks to get pop-up reminders after a chosen session length. You can set session time-outs from 1 hour up to 24 hours, and take an account break whenever you need one. These tools are designed to interrupt play and give you time to step back and reassess.

Self-exclusion

If you need a longer break, self-exclusion is available. Options include temporary exclusions and longer exclusions with a minimum period. We also support national registers such as GAMSTOP for UK players. Self-exclusion removes access to your account and related marketing until the exclusion period ends and any re-entry checks are completed.

Signs of problematic behaviour

Watch for signs such as chasing losses, spending more than intended, neglecting daily responsibilities, hiding activity or borrowing to gamble. If you recognise these signs in yourself or someone close to you, consider using limits, taking a break or seeking support.

Tips for maintaining control

Set clear deposit and loss limits, use reality checks, schedule regular breaks and avoid gambling when stressed or tired. Treat gambling as paid-for entertainment, plan a budget for play and do not use essential funds. Talk to someone you trust if you notice a change in behaviour.

Professional help and support organisations

If you need further help, contact organisations such as GamCare, BeGambleAware, Gambling Therapy or the National Gambling Helpline. For immediate emotional support you can contact Samaritans. You can also contact our support team via Live Chat or [email protected] for help with tools, exclusions and account checks.